IGNYT Fitness Ltd – Privacy Policy

Who is Responsible for Your Data?

This Privacy Policy applies to the personal data that IGNYT Fitness Ltd collects and uses.
References to “IGNYT Fitness”, “we”, “us” or “our” mean IGNYT Fitness Ltd (registered in England and Wales, company number 15337326, registered office 14 Spring Rise, Falconer Road, Haverhill, Suffolk, England, CB9 7XU).

We control how your personal data is collected and used and are therefore the “data controller” for the purposes of the UK GDPR, Data Protection Act 2018, and other applicable law.

Information We Collect

We may collect personal information when you:

Sign up as a member or take part in a training programme.
Visit our gym, website, or social media pages.
Communicate with us by phone, email, SMS, or in person.
Make payments or bookings through our systems.

Personal information may include:

Name, address, email, phone number, date of birth, and gender.
Emergency contact details.
Payment details (processed securely by third-party providers).
Membership, class, and attendance records.
Health or fitness information where relevant to training (provided voluntarily).

Website and technical information:

IP address, device details, and browsing behaviour via cookies.
Aggregated, anonymised information used for service improvement.

How We Use Your Information

We use your information to:

Deliver training and membership services.
Process payments and manage your account.
Track attendance and usage of our services.
Send updates about classes, schedules, and service changes.
Share offers, events, and marketing (if you consent).
Improve our website, services, and member experience.
Comply with legal and regulatory obligations.

We do not sell or lease your personal information.

Third-Party Access

Your information may be shared with trusted service providers (e.g. GymOS/Quoox booking system, payment processors, marketing tools, and analytics platforms) only where necessary to deliver our services.

We require these providers to protect your data under strict security standards. We may also share information if required by law or to protect our business, members, or staff.

Marketing & SMS

We may contact you by email, SMS, or phone with updates, offers, or events. You can opt out at any time by clicking ‘unsubscribe’ in emails, replying STOP to SMS, or contacting us directly.

Cookies

Our website uses cookies to collect technical information about your browsing behaviour. Cookies help us improve site functionality, analyse usage, and deliver relevant marketing.

You can adjust cookie settings in your browser. Disabling cookies may affect your user experience.

International Data Transfers

Some of our providers (e.g. Google, Meta, GymOS) may transfer data outside the UK/EEA. Where this happens, we ensure safeguards (such as adequacy decisions or standard contractual clauses) are in place.

Security

We use appropriate technical and organisational measures to protect your personal data. However, no system is completely secure, and we cannot guarantee absolute security.

Data Retention

We keep your personal data only as long as necessary for business, legal, or regulatory purposes. Some residual information may remain in backups until securely deleted.

Your Rights

You have the following rights (subject to legal limits):

Access the personal data we hold about you.
Rectify inaccurate or incomplete data.
Request erasure of your data (“right to be forgotten”).
Restrict or object to processing.
Data portability – transfer your data to another provider.
Withdraw consent for marketing at any time.

Requests can be made by contacting us (details below). We may need to verify your identity before acting on your request.

Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

Contacting Us

If you have any questions, concerns, or wish to exercise your rights, please contact:

IGNYT Fitness Ltd
Email: info@ignytfitness.com
Address: 14 Spring Rise, Falconer Road, Haverhill, Suffolk, England, CB9 7XU